Job Description
EUX SENIOR MANAGER (COLOMBO)
You will lead a regional service desk team to support business operations and manage end user computing assets in Asia. Your responsibilities include providing equipment and software, ensuring efficient and consistent end-user experience (EUX) services, and collaborating with the EUX Manager in North America for global support consistency. Additionally, you will align with the organization's long-term vision and goals.
WHAT YOU WILL GET;
- EUX Solutions : Work with top-tier EUX solutions & platforms to deliver excellent user experiences.
- Team : Talented, multicultural, and diverse team focused on personal and team growth.
- Flexibility : Provide solutions across the technology stack without being limited to one domain.
- Culture : Enjoy an open office culture and respect for work-life balance.
- Innovation : Room to experiment and develop innovations that benefit the organization.
- Global Interaction : Opportunity to work with Michelin group and international zone teams.
POTENTIAL CANDIDATE PROFILE WE ARE LOOKING FOR;
- Bachelor's in Computer Science, MIS, or related field; Master's is a plus.
- 7-10 years of relevant work experience in a manufacturing organization.
- Proficient in end user computing equipment (computers, mobile devices, printers, scanners), Microsoft Windows OS, Active Directory, and contact center tools.
- Strong customer service, ITIL processes (especially Service Operation), leadership, and collaboration.
- Self-motivated, committed, with excellent English communication skills and a technical background in software development and infrastructure/operations.
Michelin Lanka is an equal opportunity employer and is committed to a diverse and inclusive workplace. Non-discrimination is a non-negotiable cornerstone of Michelin's diversity and inclusion policy.
