Job Description
WHO WE ARE
Swisstek Aluminium Limited established in 2009 is a subsidiary of Lanka Walltiles PLC and Vallibel One PLC. Swisstek Aluminium is one of the leading commercial and industrial Aluminium extrusion profile manufacturers in Sri Lanka. As a very dynamic extruder meeting all the international standards, Swisstek Aluminium has become an exclusive supplier of multiple profiles in multiple finishes for many renowned brands around the world.
RESPONSIBILITIES
- Manage and update customer records in the CRM system, ensuring data accuracy.
- Monitor and track customer interactions, ensuring a seamless experience.
- Respond to customer inquiries via phone and email.
- Generate reports and insights from CRM data to improve customer engagement strategies.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Collaborate with internal teams to optimize CRM workflows and improve service delivery.
- Analyze customer feedback and provide recommendations for service enhancements.
PROFILE
- Diploma in Business, Marketing, IT, or a related field.
- Minimum 2 years of experience in CRM management, customer service, or a related role.
- Strong understanding of CRM software.
- Ability to analyze data and generate actionable insights.
- Excellent problem-solving and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Tamil is an added advantage.
Interested candidates may apply within 7 days of this advertisement. Email to: [email protected]
BE THE BEST BY JOINING THE BEST
Manager - HR Swisstek Aluminium Limited,
No.118/A, Nawala Road, Colombo 5.
Factory
No.76/7, Pahala Dompe.
