Job Description
We Are Hiring!
Senior Customer Executive UK
Company Description
Exel BPO (Pvt) Ltd, a subsidiary of Exel Solutions, is a UK-owned offshoring company based in Colombo, Sri Lanka. We specialize in providing high-quality remote staff from Sri Lanka to small and medium-sized accounting firms in the UK at a fraction of the cost. Our mission is to offer efficient, economical, and swift staffing solutions, catering to various industries including Accounting & Finance, Marketing, and IT.
Role Description
This is a full-time on-site role for a Senior Customer Service Executive/Team Lead for the UK shift at Exel BPO (Pvt) Ltd in Colombo. The role involves overseeing customer service operations, ensuring customer satisfaction, managing customer support teams, and implementing customer service strategies on a day-to-day basis.
Qualifications
- Interpersonal Skills and Customer Service Management
- Customer Satisfaction and Customer Support
- Experience in Customer Service
- Excellent communication and problem-solving abilities
- Leadership skills and the ability to work in a team
- Knowledge of CRM systems and customer service best practices
- Previous experience in a similar role is must in Handling UK Clients
- Bachelor's degree in Business Administration or related field
- Female Candidates Preferred.
- Must be willing to work on UK shift.
Don’t miss this opportunity to enhance your career with global exposure.
No. 04, St. Sylvester's Road, Mount Lavinia.
Email: [email protected]
