PHP Technical Support Engineer (Colombo - Onsite)
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
WE’RE HIRING!
PHP TECHNICAL SUPPORT ENGINEER (COLOMBO-ONSITE)
KEY RESPONSIBILITIES:
- Maintain and update merchant/partner technical solution articles and guides
- Report, track, and escalate recurring technical issues
- Collaborate with merchants to provide clear and appropriate feedback on issues
- Conduct tests on merchant websites or plugins to ensure proper functioning
- Coordinate and assist Integration Support Engineers across multiple locations and shifts
- Contribute to the product awareness journey and identify areas for improvement
- Manage assigned internal roles for the team as directed by the line manager
- Finish any side project given by the line manager related to enhancing the integration experience, product awareness, or merchant onboarding journey
- Engage in activities/processes initiated by the line manager to enhance the work environment for other teams
- Adhere to team values and routines and perform any tasks and duties as assigned by the line manager
COMPETENCIES:
- Experience in Software Development, preferably in PHP
- Strong understanding of web-based applications and technologies
- Familiarity with e-commerce platforms such as Magento, OpenCart, WooCommerce, etc.
- Proficient in using issue tracking tools like FreshDesk, Redmine, and version control systems like Git, SVN
- Excellent oral and written communication skills in English
- Prior experience working in distributed teams, that operate 24 x 7 x 365
- Strong passion for customer interaction and resolution
- Comfortable working remotely with minimal supervision
- Results-driven with strong work ethic to meet daily targets
EDUCATION & EXPERIENCE:
- AS Degree in Computer Science or a related discipline
- 6+ years of technical support experience, preferably in a similar domain
If you believe you have the skills and experience to excel in this role, we invite you to apply and join our passionate team at Lowcodeminds.
SEND YOUR CV TO: [email protected]
