Team Lead - Outbound Sales
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
Job Title: Team Lead – Outbound Sales (UK Market)
Location: Colombo, Sri Lanka
Job Type: Full-Time (4 days a week, Wednesdays off)
Salary: Highly Competitive (UK-based company)
Working Hours: 1-8 PM (Sri Lanka Time)
About the Role
A rapidly expanding UK-based finance company is setting up an outbound call centre in Colombo and is looking for an experienced, self-driven Team Lead to manage the local outbound sales team.
You’ll be the go-to person for everything — from performance management to daily operations. You’ll oversee a team of outbound sales executives who are engaging UK business owners for business funding solutions. This is a leadership role for someone who thrives in fast-paced environments, knows how to manage targets, and can ensure high-quality lead generation.
Key Responsibilities
- Lead and manage the outbound sales team responsible for cold-calling UK-based SMEs.
- Monitor daily performance — including call volumes, lead quality, and CRM updates.
- Conduct daily check-ins and provide a summary report to the UK management team.
- Be the single point of contact (POC) between the Sri Lanka team and the UK office.
- Ensure processes are being followed and KPIs are met consistently.
- Train, coach, and support team members to improve performance and communication skills.
- Assist with hiring, onboarding, and performance reviews.
- Handle escalations, troubleshoot issues, and implement solutions in real-time.
- Make outbound calls if needed, especially during high-volume periods.
What We’re Looking For
- 5+ years of experience in team management or sales leadership roles (preferably in BPO, international sales, or outbound calling environments).
- Strong understanding of outbound sales strategy, cold calling, and lead qualification.
- Excellent English communication skills — both spoken and written.
- Hands-on experience with CRM systems like HubSpot, Salesforce, or similar.
- Strong reporting, documentation, and organisational skills.
- Ability to multitask, lead by example, and foster a high-performance culture.
- Comfortable working independently while managing a small but impactful team.
What We Offer
- Leadership role in a growing international business.
- Competitive salary with growth opportunities.
- Exposure to UK financial markets and operational frameworks.
- Travel Allowance
- Professional, supportive environment with full training and guidance.
Email - [email protected]
