Job Description
IT Service Desk Engineer - L1
Job Description: Intuition Consultant, a leading IT services firm in Sri Lanka and Canada, is looking for a Service Desk Engineer - L1 to join our team. As an L1 Service Desk Engineer, your role is to provide remote support, maintain workstations, and ensure network performance. If you have 1-3 years of experience, strong communication skills, and a willingness to learn, we want to hear from you.
Primary Responsibilities:
- Provide remote hardware and software support, documenting updates in our system.
- Install and maintain computers, networks, and related equipment.
- Manage user accounts and group policies using Active Directory.
- Assist with cybersecurity tasks, including firewall maintenance and VPN configuration.
- Perform software updates, installations, and system upgrades.
- Contribute to endpoint configuration standards using Microsoft Deployment Toolkit.
- Monitor server backups and assist with file restorations.
- Provide input for hardware and software procurement.
Preferred Experience:
- 1-3 years of service desk and Windows system administration.
- Knowledge of service provider management.
- Familiarity with ConnectWise for efficient ticketing and service management.
Skills and Qualities:
- Strong communication skills in English.
- Basic understanding of TCP/IP, DNS, SMTP, NFS, Telnet, SSH, etc.
- Ability to work independently and in a team.
- Quick learner with multitasking abilities.
- Dependable with a professional attitude.
Working Conditions:
- Full-time position with day/night shifts.
- On-call availability for after-hours emergencies.
- Hybrid work model with a requirement for fiber internet.
- Potential for weekend maintenance work.
Benefits:
- Competitive salary based on experience.
- Performance allowances.
- Opportunities for career advancement and continued education.
- Relaxed work environment.
Application Process:
Send your resume to [email protected] if you meet the requirements.
Note: This is an entry-level L1 Service Desk Engineer position. Join us at Intuition, where you can learn, grow, and contribute to our success.
