Job Description
Help Desk Technician - Tier 2
Job description:
Intuition Consultancies Inc, a leading consulting firm focused on Providing IT Services and Cyber security response based in Canada, has an immediate opening for a highly motivated, talented, and detail-oriented Help Desk Technician with experience supporting IT requests. Providing dedicated support to our customers around the world, the Help Desk Technician will maintain and monitor end-user workstations and productivity on our local area network. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.
Primary duties include:
- Providing hardware and software end user support while documenting all service updates and resolutions in helpdesk management system.
- Installing, configuring, and maintaining computers, wired and wireless networks, physical and virtual file servers, cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
- Managing group policy and user/group accounts via Group Policy Management Console and Active Directory.
- Assisting the team with various endpoint and networking hardening tasks in accordance with the company’s cyber security plan, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users in a timely fashion.
- Performing endpoint patch updates, software installations, and upgrades.
- Developing endpoint configuration standards and provisioning computers utilizing Microsoft Deployment Toolkit.
- Managing and monitoring server backups; performing file restorations as necessary.
- Providing input and/or recommendations for hardware and software procurement; coordinating the testing and installation of new hardware and software solutions.
- Maintaining asset inventory and hardware and software licensing.
- Conducting IT orientation with new employees and ongoing training to end users to maximize the efficient use of technology throughout the company.
The candidate must possess an ability to:
- Administer the Microsoft operating systems and Office 365 environments with ease.
- Install, configure, and troubleshoot PBX/SBC systems, e.g., 3CX.
- Install, configure, and troubleshoot IP phones.
- Monitor entire VoIP infrastructure and provide regular reporting.
- Ensure VoIP system uptime, performance, and security.
- Document and enforce VoIP standards.
- Proactively identify and remediate security vulnerabilities.
- Learn quickly, multi-task, and retain detailed information.
- Demonstrate willingness and desire to learn new skills.
- Work under time pressure, maintaining a professional attitude, meeting deadlines while resolving issues swiftly with the highest level of client satisfaction.
- Work independently and in a team environment.
- Be dependable with regards to attendance and punctuality.
- Perform self-review for completeness and accuracy.
- Successfully handle routine day-to-day matters as well as complex technical issues independently, assuming responsibility without constant direct supervision.
- Performing other duties as assigned.
Requirements:
- A minimum 5-10 years of service desk and Windows system administration experience.
- Excellent written and verbal communication skills in English.
- An understanding of project management principles, methods, and practices.
- Strong computer, organizational, communication, and time management skills.
- Knowledge of various protocols such as TCP/IP, DNS, SMTP, NFS, Telnet, SSH, etc.
- Ability to maintain the confidentiality of information being processed, stored, or accessed by end-users.
- Ability to communicate technical information to nontechnical personnel.
- Experience working with senior level executives.
- Eligibility to work for any employer in the United States.
- Education/Certifications
- Bachelor’s degree from an accredited institution in Computer Science or related work experience.
- A+ and/or Microsoft Certified Professional certification highly desired.
As an Intuition employee, you will be able to learn, lead, serve and be recognized for your contributions. Individuals who thrive at Intuition are motivated, talented, and diligent and want to join and remain a part of a winning team. Our goal is to provide rewarding career opportunities and invest in the success of our employees. We offer opportunities for career advancement and continued education, a great employee benefits package, and a relaxed work environment.
Job Type:
Full-time (Day/Night shifts)
Salary:
Depends on Experience
Benefits:
Performance Bonus
Experience level:
Over 5 years
Schedule:
- Monday to Friday and some weekend maintenance work.
- Must be available on call after hours for emergency tasks.
- Ability to commute/relocate.
Office:
Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 3 years (Preferred)
- Windows: 5 years (Preferred)
Work Location:
Hybrid + Work from home; must have fiber internet.
Forward your resumes to [email protected]
