Order Management Team Leader - Shared Services
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Join us.
EFL is a global leader in integrated logistics and supply chain solutions, operating in over 39 countries. We provide innovative, tech-driven freight forwarding and supply chain services. As we continue to grow, we’re looking for driven individuals to be part of our journey.
Order Management Team Leader - Shared Services
Location:
Colombo, Sri Lanka
Key Responsibilities:
- Lead and supervise the OM Shared Services team in Colombo, ensuring daily operations are executed accurately and on time
- Ensure that staff follow assigned schedules, attend work reliably, and perform tasks according to standard operating procedures
- Monitor data entry and document handling activities to ensure service quality and consistency across the team
- Plan team capacity ahead of time to accommodate workload fluctuations and ensure uninterrupted service to customers and origin offices
- Act as a hands-on leader—ready to step into operational tasks when needed and able to train and guide team members effectively
- Maintain process discipline, identify deviations, and implement corrective actions to uphold service standards
- Collaborate with regional and global OM managers to align shared service operations with customer and organizational expectations
- Foster a positive team environment that values accountability, productivity, and continuous improvement
- Assist with hiring, training, and onboarding of new team members
- Participate in process improvement initiatives to enhance shared service delivery
Candidate Requirements:
- Bachelor’s degree in logistics, business administration, or a related field
- 3–5 years of experience in logistics, freight forwarding, or documentation, with prior supervisory or team lead experience preferred
- Strong leadership and people management skills, with the ability to motivate and coach a team to meet operational goals
- Hands-on, operationally focused mindset with attention to detail and execution
- Excellent communication skills in English, both spoken and written
- Ability to manage team scheduling, anticipate capacity needs, and plan resources effectively
- Strong understanding of standard procedures and quality assurance in service operations
- Familiarity with logistics systems such as CargoWise or Infor Nexus, and proficiency in Microsoft Office tools
Application:
Send your résumé to [email protected] with the contact information of two non-related references. Please mention the job title in the subject line of your email.
Disclaimer:
We may collect, process, and store your personal data as part of the employment process. This may include, but is not limited to, your contact information, employment history, payroll details, performance records, and any other data required for managing your employment, including payroll, benefits, and compliance with legal obligations. Your personal data will be treated with confidentiality and protected in accordance with the Personal Data Protection Act No. 9 of 2022 of Sri Lanka. You have the right to access, correct, or request the deletion of your personal data subject to applicable laws.
