Job Description
Come join our team as an
Executive – Loyalty Operation
What you need to do
- Lead initiatives to personalize and enhance customer experience through innovative engagement strategies.
- Leverage customer insights and analytics to design loyalty propositions and campaigns.
- Collaborate with IT and digital teams to implement loyalty related digital transformation projects.
- Identify, negotiate, and manage strategic partnerships that enhance the loyalty program or overall customer value proposition.
- Oversee partnership contracts, MOUs, SLAs, and other business agreements to ensure legal and operational compliance.
- Act as the primary liaison with partners to ensure mutual value delivery and long-term collaboration.
- Develop and execute strategies to increase corporate and retail sales of e-vouchers.
- Create and maintain standard operating procedures (SOPs), governance frameworks, and process documentation for loyalty and partnership functions.
- Continuously evaluate and optimize work flows for improved efficiency and scalability.
- Support cross-functional collaboration by aligning processes with stakeholders in operations, IT, legal, and finance.
- Ensure all loyalty and partnership initiatives are aligned with local regulatory requirements.
- Develop internal policies and training programs related to data privacy and consent management.
- Collaborate with the MI and IT teams to implement compliant systems and facilitate periodic audits.
What we are looking for
- Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
- 2-3 years of experience in marketing, customer loyalty, strategic partnerships, or business operations.
- Experience working in a customer-centric industry with exposure to cross-functional projects.
- Proven ability to manage high-impact programs and commercial partnerships.
- Strong understanding of digital tools and platforms relevant to customer engagement and loyalty ecosystems.
- Excellent organizational skills, high attention to detail, and ability to multitask in a fast-paced environment.
If interested, please send your CV to [email protected] within 10 days of the advertisement. Please mention the position you're applying for in the subject header.
“By applying, you consent to the processing of your personal information for recruitment purposes and acknowledge that reference checks may be conducted.”
The John Keells Group is an equal opportunity employer and we invite applications from all suitably qualified individuals to join our team.
