Operations Assistant / Senior Operations Assistant - Card Centre
About the Employer
Sri LankaJob Description
Your journey of aspirations begins here!
CDB believes in elevating the lives of all Sri Lankans. Our focus is to employ and engage individuals who aspire to grow their careers within a renowned financial entity, working with a dynamic team of industry professionals who are dedicated to raising the bar and setting benchmarks in Sri Lanka's financial industry!
Operations Assistant / Senior Operations Assistant – Card Centre
To support the daily operations of the card centre by ensuring smooth processing of card-related activities, handling customer queries, and coordinating with internal and external stakeholders. The role focuses on maintaining operational accuracy, delivering high-quality service, and meeting organizational objectives for card services.
- 1. Customer Query Handling:
- Respond to customer inquiries related to card operations, such as statements, limits, or transaction issues.
- Escalate complex issues to the appropriate department for resolution.
- 2. Operational Coordination:
- Collaborate with internal teams such as reconciliation, compliance, and delivery to ensure smooth operations.
- 3. Fraud and Risk Monitoring:
- Monitor suspicious transactions or activities and escalate potential fraud risks and weekly follow up on blocked cards.
- 4. Reporting:
- Prepare and submit periodic reports on operational performance and customer service metrics to the supervisor.
- 5. Process Improvement:
- Identify areas for operational improvement and recommend solutions to enhance efficiency and service quality.
Knowledge, Skills and Experience Required For The Role
- Educational Qualification:
- Part qualification in banking or finance and exposure to card processing.
- Experience:
- Basic understanding of card operation process.
Competencies:
- Strong attention to detail and accuracy.
- Good communication and interpersonal skills.
- Knowledge of card systems and banking operations.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office and operational software.
Rewards and remuneration commensurate with qualifications, competencies and abilities, with a well-defined career path awaits those with ambition, motivation and a willingness to perform.
Please e-mail your CV together with contact details of two non-related referees indicating the position applied for in the "Subject" line of the e-mail to [email protected].
