Airline Ticketing & Refund Executive
About the Employer
Job Description
Airline Ticketing & Refund Executive
Key Responsibilities:
- Process and validate refund applications in compliance with airline policies.
- Reconcile and verify BSP reports and ensure all transactions are accurately recorded.
- Manage ticketing-related tasks including issuance, reissuance, exchanges, and cancellations.
- Work closely with internal and external stakeholders to resolve refund disputes or discrepancies.
- Analyze fare rules, tax breakdowns, and commission structures to ensure correct refund amounts.
- Maintain accurate and organized documentation of transactions and communications.
Required Qualifications:
- Minimum 2–3 years of experience in airline ticketing or travel agency operations.
- One year experience in airline refunds handling is a must.
- Proficiency in at least one major GDS (Amadeus, Sabre, Galileo, or similar) is mandatory.
- Solid understanding of fare rules, airline refund policies, and IATA standards.
- Familiarity with BSP processes and reporting.
- Strong attention to detail and analytical skills.
- Ability to work independently and manage time efficiently.
- Good communication skills, both written and verbal.
Location:
Pettah
Working days:
Monday to Saturday
Work mode:
Onsite
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