Job Description
Customer Care Executive
Company Description
We are one of the oldest Educational Consultancy firms, based in Colombo 3, Sri Lanka, representing universities and colleges in countries such as the UK, USA, Canada, Australia, New Zealand.
We are seeking an individual to join our team as a Customer Care Executive. You must play a dual role that requires excellent customer management skills combined with the ability to create engaging video content.
Responsibilities:
Client Coordination:
- Serve as the primary point of contact for clients (students).
- Understand client needs and provide relevant information.
- Manage client communications, and provide information.
- Maintain accurate client records and documentation.
YouTube Presenter:
- Present information to students on YouTube/TikTok etc.
- Assist to develop video topics and formats.
- Participate in video recording.
- Promote video content across different platforms.
Qualifications:
- Excellent communication and interpersonal skills.
- Comfortable and confident on camera with strong presentation abilities.
- Ability to explain complex information clearly and concisely.
- Basic understanding of video production is a plus (not mandatory).
- Proficiency in both Sinhala and English languages is a must.
We encourage individuals with a passion for client interaction and content creation to apply.
School leavers are considered.
Applicants with similar experience preferred.
Experience - Not mandatory.
Training - Provided.
Familiarity with social media marketing is an added advantage.
If you have done any videos, please send us the links.
Excellent remuneration package awaits the right candidate.
Please forward your CV to [email protected]
