Job Description
WE ARE HIRING!
Step into a world where heritage, traditions of hospitality and the rich tapestry of our country's roots, come together to create an unforgettable journey...
The Kandy Hotels Company operates two of the most iconic properties in Kandy.
In 2025, we are embarking on an exciting journey to uplift our properties and services and we are looking for people who are driven by challenge and committed to delivering excellence, to travel this road with us!
Receptionist – Queen’s Hotel, Kandy
We are looking for a friendly and professional individual to manage front desk operations, greet and assist guests upon arrival, handle reservations and check-ins/check-outs, answer phone calls and inquiries, maintain accurate records, and provide information about hotel services while ensuring a welcoming atmosphere.
Key Responsibilities:
- Create a welcoming atmosphere by warmly greeting guests as they enter the hotel lobby.
- Process check-ins/check-outs quickly while ensuring all necessary information is accurately recorded in the system.
- Manage booking inquiries via phone or online platforms while providing information about room availability.
- Provide clear information about hotel amenities, services offered, rates, policies, etc., over the phone or in person.
- Ensure all guest records are up-to-date in the hotel management system for efficient tracking of reservations/history.
- Assist guests by offering recommendations on local attractions or dining experiences based on their interests.
- Support administrative functions by maintaining organized files, processing paperwork, etc., as needed by management.
- Maintain an orderly reception area that reflects the hotel's image positively at all times.
- Process payments from guests efficiently while adhering strictly to cash handling.
- Communicate effectively with housekeeping, maintenance teams, etc., regarding guest requests or issues that require attention.
Candidates should possess:
- Minimum 2 years of experience in a similar capacity.
- Additional certification in Hospitality Management or related field is a plus.
- Exceptional interpersonal and communication skills.
- Proficiency in English; knowledge of additional languages is an advantage.
- Ability to handle guest complaints professionally and effectively.
- A welcoming and approachable personality with a genuine commitment to guest satisfaction.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Knowledge of local attractions and services to provide personalized recommendations.
- A team player with a positive attitude and problem-solving mindset.
Applicants should send their CV's to: [email protected]
