Job Description
Customer Care Executive
We are seeking a proactive and customer-focused Customer Care Executive to handle day-to-day customer interactions and ensure smooth and efficient resolution of issues. The role involves assisting customers with orders, addressing concerns, and working closely with internal teams to deliver a high-quality support experience.
Key Responsibilities:
- Respond to customer queries via phone, chat, email, and app channels in a timely and professional manner.
- Assist with order-related issues such as delays, cancellations, and complaints.
- Ensure customer satisfaction by providing accurate information and quick resolutions.
- Coordinate with riders, vendors, and internal departments to resolve service-related problems.
- Record and track customer issues using CRM or ticketing systems.
- Escalate unresolved issues to senior executives or relevant departments as needed.
- Support customer engagement and retention through helpful and courteous communication.
- Follow standard operating procedures and contribute to process improvements.
Qualifications & Skills:
- 1–2 years of experience in customer service, preferably in delivery or tech-based platforms.
- Strong communication skills in English and Sinhala; Tamil is an added advantage.
- Ability to stay calm and handle pressure during peak hours and challenging situations.
- Familiarity with customer service tools or CRMs.
- Good problem-solving skills and attention to detail.
- Willingness to work flexible shifts, including weekends and holidays.
- Friendly, empathetic, and customer-first attitude.
How to apply:
If you're excited about this role, we'd love to hear from you! Please send your resume to [email protected] with the contact information of two non-related work referees.
Human Resources Department
Rockland Distilleries (Private) Limited
160/24, Kirimandala Mawatha, Colombo 05, Sri Lanka
Email: [email protected] | Web: www.rockland.lk | Tel: 0114426100
