Job Description
JOIN OUR PRESTIGIOUS TEAM AT TAJ SAMUDRA COLOMBO
Duty Manager – Front Office
Taj Samudra Colombo, a renowned luxury hotel, is seeking highly skilled and motivated professionals to join our esteemed front office team. We currently have openings for experienced Duty Manager – Front Office to contribute to the success and excellence of our facilities.
Responsibilities:
- Staffing and Scheduling of the shift and allocation of duties.
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Facilitate learning and development for all the team members of the outlet.
- Performance Appraisal/ Management of the staff in the department.
- Maintain the Logbook and effective follow up system, Check the daily arrival list and monitor all VIP movement.
- Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
- Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
- Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
- Prepare reports on Occupancy, Average rates, Reservations etc.
- Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
- Maintain the Guest History System and update the guest profiles.
- Monitor the business of competition hotels in terms of new accounts and rates.
- Ensure that all the operational standards set for all the processes are followed.
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
- Ensure that all the statutory requirements for in house guests are met.
Requirements:
- Star Class hotel with similar capacity, with a minimum of 2 years of experience is mandatory.
- A degree or hotel school diploma would be an added advantage.
- Age below 45 years.
Director of Human Resources
E-mail us your CV with two non-related referees to [email protected]
