Job Description
Restaurant Manager
"The Restaurant Manager will assume responsibility for overseeing daily operations, ensuring customer satisfaction, managing staff, and maintaining a high standard of overall restaurant experience."
Responsibilities
- Oversee daily restaurant operations, including opening and closing procedures, ensuring smooth and efficient service.
- Maintain high standards of food quality, presentation, and consistency to meet customer expectations.
- Manage and motivate staff members, including hiring, training, scheduling, and performance evaluation.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
- Monitoring and immediately responding to reviews and digital responses.
- Commencing daily team meetings before the start of each shift and organizing weekly events.
- Monitor inventory levels and control costs to maximize profitability while minimizing waste.
- Handle customer inquiries, feedback, and complaints promptly and courteously, striving to ensure customer satisfaction.
- Uphold health and safety regulations and enforce sanitation standards to ensure a clean and safe dining environment.
- Implement marketing initiatives and promotional activities to attract and retain customers.
- Leaflets and reaching out to companies close by.
- Collaborate with the kitchen team to develop menus, specials, and creative offerings to enhance the dining experience.
Qualification
- 4-5 years’ experience in restaurant management or a similar role, with a proven track record of success and strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
- Excellent customer service skills, with a focus on creating memorable dining experiences.
- Knowledge of food and beverage operations, including inventory management, cost control, and menu development.
- Familiarity with health and safety regulations and sanitation standards.
- Ability to multitask and thrive in a fast-paced environment, remaining calm under pressure.
- Flexibility to work evenings, weekends, and holidays as required.
Please apply by emailing your CV to the provided address with the contact details of two non-related referees. Indicate the position you are applying for in the subject line of the email. The deadline to apply is within 14 days of this advertisement. An attractive and negotiable remuneration package with other fringe benefits will be offered to the right candidate based on qualifications and experience.
Group HR & Administration Manager
Sumathi Universal (Pvt) Ltd,
No: 02, Dr.Milina Sumathipala Mawatha, Colombo 10.
E-mail: [email protected]
Web: www.sumathiuniversal.com
