Job Description
People make NOVUS – so wherever they work, everyone is rewarded for their contribution. Ready to develop your career in a fast growing company? NOVUSTECH Transact Lanka (Pvt) Ltd, we are looking for Customer Support Analyst to join our team.
You will be part of a collaborative team that welcomes different perspectives, shares creativity, and support for individual growth. We will also provide the mentoring, training and development opportunities to build up expert talents for you to fulfill your ambitious and potential.
Customer Support Analyst
Essential Requirements
- Willing to work on 24x7 shift roster (8-hour shift)
- Should be flexible to work on weekends and public holidays
- Prior working experience in a similar capacity will be an added advantage
- An exceptional level of computer literacy is required
- Excellent listening, problem solving and analytical skills
- Energetic and enthusiastic
- Passionate in interacting with customers
- Ability to work under pressure
- Provide outstanding customer service to improve customer satisfaction and relationship
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner
The Person
- Age should not be over 30
- Minimum qualification: GCE A/L or higher
- Diploma or Degree will be an added advantage
- Must have a proven track record
- Should be able to communicate fluently in English/Sinhala Languages
- Should be a team player with a positive attitude
Benefits
- Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package
- Please email your detailed resume along with the details of two referees and a recently taken photograph
- You should indicate “Customer Support Analyst” on the subject line of the email and forward your resume on or before 18th June 2025.
Manager
NovusTech Transact Lanka (Pvt) Ltd
No.142-3/1, Bauddhaloka Mawatha,
Colombo 04, Sri Lanka.
Email: [email protected]
