Job Description
AFTERSALES SERVICE OFFICERS (TECHNICAL)
JOB RESPONSIBILITIES AND QUALIFICATIONS
- Handle customer service calls for safes and lockers across regions
- Perform basic repairs, maintenance, and adjustments on mechanical, digital locks
- Coordinate with technical teams to resolve issues promptly
- Guide customers on proper use and care of Alpha safes and lockers
- Maintain accurate service records and job completion reports
- Assist with installation, testing, and troubleshooting at client sites
- NCT/NVQ or related technical qualification
- 1–3 years’ experience in technical service, aftersales, or maintenance (preferred)
- Knowledge of welding or fabrication is a plus
- Skilled in mechanical repairs, locks, and tool handling
- Good interpersonal and customer service skills
- Willing to travel and work extended hours when needed
