Job Description
Executive Customer Care
Olanka Travels is a premier travel company in the B2C business with over 15 years of industry expertise, offering exceptional travel experiences across the globe. With a strong presence in the UK, India, Vietnam, Indonesia and Australia, we pride ourselves on our attention to detail and our personalized customer-centric approach. We are passionate about crafting seamless and memorable tailor-made travel journeys for our clients to our global destinations.
Job Profile
- Act as a liaison between clients and internal teams to ensure timely and successful delivery of solutions.
- Handle inbound and outbound client communications (emails, calls, meetings).
- Maintain regular follow-ups with clients to ensure satisfaction and address any issues.
- Collaborate with sales, marketing, and service teams to align client needs with business goals.
- Gather client feedback and share insights with relevant departments to enhance service delivery.
Candidate Profile
- Candidates must have experience in the travel and tourism industry.
- Excellent verbal and written communication.
- Strong interpersonal and relationship-building skills.
- Customer-focused mindset.
- Experience in customer care or related roles will be considered an added advantage.
Application Process
Interested candidates should submit their resume, (with portfolio links - if available) to [email protected] with the subject line with the role you are applying for “Executive-Customer Care”.
Job Location
Kohuwala, Sri Lanka
Olanka Travels Global Offices
Sri Lanka | Vietnam | India | Maldives | Australia
