Job Description
Receptionist
Industry: Healthcare
Location: Colombo
Responsibilities
- Greet patients and visitors warmly and professionally, ensuring a positive first impression.
- Manage front desk operations including appointment scheduling, follow-up calls, and patient inquiries.
- Maintain the appointment calendar and ensure timely patient flow.
- Coordinate with doctors and clinical staff to manage patient records and treatment schedules.
- Handle billing procedures, issue receipts, and process payments accurately.
- Maintain up-to-date patient records both digitally and in hard copy.
- Ensure the reception and waiting area are clean, organized, and welcoming.
- Support administrative tasks such as filing, data entry, inventory checks, and stationery management.
- Assist with basic documentation for insurance claims or referrals if required.
- Communicate effectively with patients regarding treatment schedules, reminders, and protocols.
Requirements
- Excellent communication and interpersonal skills in English and Sinhala or Tamil.
- Proficiency in MS Office (Word, Excel) and basic familiarity with email and internet browsing.
- Prior experience in a clinic, hospital, or healthcare front office is an advantage.
- Willingness to work extended hours or weekends if necessary.
- Professional appearance and a friendly, service-oriented attitude.
- Strong organizational and multitasking skills under pressure.
- Ability to maintain confidentiality and handle patient information responsibly.
- Good telephone etiquette and ability to manage multiple incoming calls.
- Team player with a cooperative approach and willingness to learn.
- Fresh school leavers or trainees with a good attitude are welcome to apply.
