Job Description
Job Vacancy – Senior Receptionist
Are you passionate about hospitality and committed to delivering exceptional guest service? Shandaru Blue Bentota Hotel, a premier beachfront property, is seeking a dedicated and experienced Female Senior Receptionist to join our front office team.
Key Roles & Responsibilities:
- Warmly welcome guests and ensure a smooth check-in/check-out experience.
- Manage room bookings, cancellations, and modifications using the hotel's Property Management System (PMS).
- Upsell rooms and hotel services to enhance guest satisfaction and maximize revenue.
- Keep the front desk clean, organized, and professional at all times.
- Respond promptly to guest inquiries via phone, email, and WhatsApp.
- Handle room keys, guest records, and registration documentation accurately.
- Process guest billing and payments, including cash, card, and foreign currency transactions.
- Coordinate with housekeeping, maintenance, and F&B departments to deliver seamless service.
Requirements:
- Minimum 1 year of experience in a similar front office/receptionist role within the hospitality industry.
- Proficient in the use of hotel PMS and general computer literacy.
- Excellent communication skills in English.
- A warm, professional, and guest-focused demeanor.
- Strong organizational and multitasking abilities.
If you are ready to take the next step in your hospitality career, we’d love to hear from you!
Apply now by sending your CV to [email protected]
Contact us - 077-3171083.
Join the team at Shandaru Blue Bentota Hotel - where service meets excellence.
