Manage and lead the full tourism operations team to ensure seamless service delivery and team performance.
Develop, plan, and manage tour packages and travel itineraries based on client requirements.
Handle reservations, hotel bookings, transportation arrangements, and travel documentation.
Maintain strong relationships with clients, service providers, and international/local partners.
Ensure timely communication and coordination with customers before, during, and after travel.
Supervise and guide the travel team to deliver high-quality customer service.
Monitor tour operations and proactively address client feedback or complaints.
Research travel trends and new destinations to enhance company offerings.
Collaborate with the marketing team to promote travel packages and boost sales.

Minimum 3–5 years of experience in a similar role within the tourism/travel industry.
Strong knowledge of destinations, airlines, visa processes, and hotel systems.
Excellent communication skills in English (written and spoken); additional languages are a plus.
Customer-focused with a professional and friendly attitude.
Sound organizational, time management, and problem-solving skills.
Proficient in MS Office; knowledge of travel booking systems (e.g., Amadeus, Galileo) is an advantage.
Ability to multitask and work independently under pressure.
A degree/diploma in Travel & Tourism or Hospitality Management is preferred.

Send your CV to - [email protected]

10A, 1/1, 10th Lane, Kollupitiya, Colombo-03

0112 55 65 65