Job Description
OPERATION MANAGER
WHAT YOU WILL BE OVERLOOKING
OPERATIONAL MANAGEMENT:
- Oversee the entire restaurant, bar, kitchen, and overall operations, ensuring efficiency and excellence in service across all departments.
- Implement and monitor standard operating procedures (SOPs) for efficient workflows and ensure compliance with health, safety, and sanitation regulations.
GUEST EXPERIENCE & CUSTOMER SERVICE EXCELLENCE:
- Ensure a premium dining experience by maintaining impeccable service standards.
- Address guest concerns and feedback promptly and professionally, ensuring complete satisfaction.
- Build and maintain strong relationships with guests, ensuring maximum satisfaction and encouraging repeat visits.
FINANCIAL & REVENUE MANAGEMENT:
- Monitor daily, weekly, and monthly financial performance, including P&L statements by coordinating with accounts.
- Work collaboratively with the Accounts team to analyze financial performance and take relevant steps for profit maximization and cost minimization.
- Coordinate with the event team to create special promotions, seasonal offers, and high-revenue opportunities.
MARKETING & EVENTS MANAGEMENT:
- Work closely with the marketing team to promote the venue and increase footfall.
- Coordinate with the event team to plan and execute high-quality events that attract and retain customers.
- Prepare the venue for events, ensuring all operational aspects, including staffing and logistics, are well managed.
MAINTENANCE:
- Coordinate with the maintenance team to ensure the venue is well-maintained, clean, and fully functional, including AC systems, lighting, and equipment.
WHAT WE ARE LOOKING FOR
- Minimum 7 years of experience in operations management within a high-end restaurant, bar, or hospitality setting.
- Excellent customer service skills with a passion for delivering outstanding guest experiences.
- Excellent financial acumen with experience in budgeting, cost control, and revenue maximization.
- Ability to work in a fast-paced environment and handle pressure effectively.
- Strong communication, leadership, and interpersonal skills.
