Job Description
WE ARE HIRING
RESERVATION EXECUTIVE
Colombo Court Hotel & Spa is your urban hideaway amidst an elite neighborhood in Colombo. The cosmopolitan vibes have been seamlessly blended into a tranquil, private ambiance that sets the pace for a memorable experience at this exclusive boutique hotel in the city. Built upon the core foundation of being a sustainable and eco-friendly hotel, Colombo Court Hotel & Spa is a haven of comforts and modern luxuries waiting to be savored by the discerning traveler.
The Reservations and E-Commerce Executive plays a crucial role in maximizing room revenue and ensuring a seamless booking experience for guests. This dual-role position combines expertise in reservations management with proficiency in e-commerce operations. The ideal candidate will manage and process guest reservations, oversee the online booking systems, and optimize the hotel's presence across various online platforms. This role is integral to maintaining high occupancy levels and ensuring the hotel’s online presence is competitive and appealing.
Key Responsibilities:
Reservations Management:
- Manage daily reservations, ensuring accuracy and timely processing of all guest bookings through various channels (phone, email, online, and walk-ins).
- Provide prompt and professional responses to all guest inquiries, ensuring their requirements are met and exceeded.
- Monitor room availability, ensuring overbooking is minimized and that the hotel’s inventory is effectively managed.
- Liase with other departments (front office, housekeeping, F&B) to ensure guest expectations are met and special requests are accommodated.
- Handle amendments, cancellations, and special requests efficiently, maintaining a high level of guest satisfaction.
E-Commerce Operations:
- Manage the hotel’s online booking platforms, including the website, OTAs (Online Travel Agencies), and GDS (Global Distribution Systems).
- Monitor and update room rates, availability, and special promotions on all online channels to optimize revenue.
- Collaborate with the marketing team to implement e-commerce strategies and promotional campaigns.
- Analyze market trends, competitor activities, and booking patterns to recommend pricing strategies and online marketing tactics.
- Ensure that all online content is accurate, visually appealing, and up-to-date, reflecting the hotel’s brand and offerings.
- Track and report on key performance indicators (KPIs) related to online sales and reservations.
Guest Relations:
- Provide exceptional customer service, ensuring all guest interactions reflect the hotel’s commitment to excellence.
- Address guest complaints and issues related to reservations and online bookings, seeking quick resolutions and ensuring guest satisfaction.
- Upsell and cross-sell additional services, such as room upgrades, dining packages, and special experiences, to enhance the guest’s stay.
Administrative Duties:
- Maintain accurate records of reservations, cancellations, and guest profiles.
- Prepare and distribute daily, weekly, and monthly reports on reservations and e-commerce performance.
- Assist in the development and training of junior reservations staff as needed.
Qualifications:
- Education: Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field preferred.
- Experience: Minimum of 2-3 years of experience in reservations, e-commerce, or a similar role within the hospitality industry.
- Technical Skills: Proficiency in Property Management Systems (PMS), Channel Managers, and e-commerce platforms. Strong computer skills, including MS Office Suite (Excel, Word, PowerPoint).
- Languages: Fluency in English is required; additional languages are a plus.
Key Competencies:
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work effectively under pressure.
- Sales-driven mindset with a focus on achieving targets.
- Analytical thinking and problem-solving abilities.
- Familiarity with SEO, SEM, and online marketing strategies is an advantage.
Benefits:
- Competitive salary and benefits package.
- Opportunity for professional growth and career development.
- Employee discounts on hotel services and partner offerings.
- A dynamic and supportive work environment.
Application Process:
Interested candidates are invited to submit their resume and cover letter to [email protected]. Please include "Reservations and E-Commerce Executive Application" in the subject line.
Address: Colombo Court Hotel & Spa, 36, Temple Lane, Colombo 03
Hotline: 0114 645 333
Website: www.colombocourthotel.com
