Job Description
WE ARE HIRING!
TECHNICAL SUPPORT AGENT – LEVEL 1
Listed by Forbes Magazine as one of the World’s Top 100 Most Innovative Companies, our client—a global leader in access solutions—is hiring for their service center in Sri Lanka.
Location: Kandy
Key Responsibilities:
- Identifying hardware and software solutions.
- Installing and configuring software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Handle multiple active support cases in a professional, service-oriented manner.
- Work in 24X7 365 shifts on rotation basis.
Candidate Profile:
- Degree in Computer Science, IT, or related field.
- Minimum 2 years’ experience in technical or desktop support.
- Proficient in Windows OS, MS Office, and remote support tools.
- Experience in tools like ServiceNow, Salesforce, JIRA, or Talkdesk is a plus.
- Excellent command of English (written and spoken).
- Strong interpersonal and problem-solving skills.
- Microsoft or Cisco certifications are an added advantage.
- Male candidates preferred by the client company.
Number of Vacancies:
10
Compensation:
in USD
Reporting To:
Global Service Manager – Hospitality
Apply Now
Send your resume to [email protected] before 26th June 2025 with the subject line: ‘Technical Support Agent – Level 1’
