Assistant Manager | Executive - Service Excellence (Water Pumps)
About the Employer
Job Description
AGROMAX IS HIRING A
ASST. MANAGER / EXECUTIVE
SERVICE EXCELLENCE (WATER PUMPS)
Job Location: Biyagama, Malwana
Company: Global Resources Solutions International (Pvt) Ltd
Department: Service Department
Location: Malwana, Kaduwela
Job Type: Full Time
JOB SUMMARY
The Service Excellence Manager – Water Pumps is responsible for leading and optimizing all after-sales service operations, customer support, and field service activities related to water pump systems. This role involves managing both internal and external service teams while ensuring high levels of customer satisfaction, technical excellence, and operational efficiency. The role also includes driving continuous improvement initiatives that align service delivery with the organization’s strategic goals.
KEY RESPONSIBILITIES
- Customer Service and Relationship Management
- Manage island-wide field technicians and service centres.
- Ensure timely completion of customer complaints.
- Inter-departmental activity coordination to ensure prompt customer service.
- Motivate & retain service team members to achieve service KPIs.
- Improve and maintain service process standards.
- Demonstrate strong team leadership skills.
QUALIFICATIONS
- Bachelor’s in related field.
- 3-5 years in after-sales / service (preferably in pump / industrial equipment).
- Proven leadership and team management.
- CRM/system proficiency.
- Multilingual skills a plus.
- Willingness to travel island-wide.
SALARY & BENEFITS
- Be part of a growing company with opportunities for professional development.
- Competitive salary and benefits package.
- Collaborative and supportive work culture.
HOW TO APPLY:
Please email your resume and a brief cover letter to [email protected]
Use the subject line: "Service Excellence Manager – Water Pumps"
