Job Description
RESPONSIBILITIES
- Manage and lead the full tourism operations team to ensure seamless service delivery and team performance.
- Develop, plan, and manage tour packages and travel itineraries based on client requirements.
- Handle reservations, hotel bookings, transportation arrangements, and travel documentation.
- Maintain strong relationships with clients, service providers, and international/local partners.
- Ensure timely communication and coordination with customers before, during, and after travel.
- Supervise and guide the travel team to deliver high-quality customer service.
- Monitor tour operations and proactively address client feedback or complaints.
- Research travel trends and new destinations to enhance company offerings.
- Collaborate with the marketing team to promote travel packages and boost sales.
REQUIREMENTS
- Minimum 1-2 years of experience in a similar role within the tourism/travel industry.
- Strong knowledge of destinations, airlines, visa processes, and hotel systems.
- Excellent communication skills in English (written and spoken); additional languages are a plus.
- Customer-focused with a professional and friendly attitude.
- Sound organizational, time management, and problem-solving skills.
- Proficient in MS Office; knowledge of travel booking systems, booking.com, agoda (e.g., Amadeus, Galileo) is an advantage.
- Ability to multitask and work independently under pressure.
- A degree/diploma in Travel & Tourism or Hospitality Management is preferred.
