Job Description
Be a Moment Maker
Join our world of opportunities
We’re looking for dynamic and driven individuals who want to be part of a great team, learn and grow and most importantly, be a part of an exciting journey at the first Radisson in Colombo!
Radisson Colombo is part of an award-winning international hotel group that believes in growing and empowering talent. If you’ve got what it takes to always say “Yes I can!” then you’re halfway there! Our service philosophy ensures that we always deliver the best guest experience and create Memorable Moments for every guest. If you want to be a part of something great, then Radisson Colombo is where you want to be!
Executive Guest Experience
We are looking for an energetic young team member to assist the Front Office functions in the hotel.
Job Profile
- Take ownership of assigned tasks, ensuring timely and professional execution.
- Engage with guests, anticipate their needs, and resolve concerns to enhance satisfaction.
- Assist with guest check-ins and check-outs, ensuring a seamless experience.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Support guest relations strategies and take responsibility for key service areas.
- Ensure guest profiles and preferences are updated in the system for personalized service.
- Monitor guest feedback and assist in implementing service improvements.
- Work closely with other departments to enhance guest experiences.
- Assist in managing VIP guests and special requests to ensure high service standards.
- Continuously develop skills in alignment with company growth and performance expectations.
- Collaborate with the Head of Department to achieve targets and ensure operational excellence.
- Build strong relationships with stakeholders while upholding the company’s values.
- Assist in training and mentoring junior team members to maintain high service standards.
Candidate Profile
- Professional appearance and demeanor.
- Fluent Written and Spoken English.
- 2-3 year experience in similar capacity.
- Flexibility working hours including holidays and weekends.
- Age below 30.
- Team Player with multi-tasking ability.
To apply please forward a detailed curriculum vitae mentioning the position you are applying for as the subject of the e-mail, with two contactable work referees and telephone number to [email protected] OR Radisson Colombo, Sri Lanka, No.38, Clifford Place, Colombo04. No later than 5.00 p.m. Tuesday 24th June 2025. Only applications that meet the selection criteria will be shortlisted for an interview.
