Job Description
IT Tech Support - Customer Care Executive
In partnership with world renowned IT companies, we are one of the well experienced IT solutions company in Sri Lanka, marketing globally reputed brands of IT products, services and solutions to corporate clients.
The applicant should have positive outlook, be responsible, organized & people friendly with the ability to work independently.
Job Role
- Coordinate with all stake holders to ensure service tickets are managed & closed as per SLAs.
- Prepare Job Estimates & follow up for customer approvals.
- Follow up RMAs from Suppliers.
- Co-ordinate equipment collection from vendors & deliveries to Customer.
- Manage Service Log & Prepare Service Reports.
Qualifications and Experience
- Age between 24 - 32 years.
- Minimum 3 years’ experience in a similar role.
- Working knowledge of MS Office.
- Distinct Advantage if prior experience in an IT Company.
- Good command of spoken & written English is a MUST.
If you meet the above criteria, please email your CV with recent photo & contact no to [email protected]
Please state “Customer Care Executive” in the subject line.
TCC (Private Limited)
1E De Fonseka Place, Colombo – 04, Sri Lanka
www.tccinfotech.com
