Senior Manager - Franchise Operations
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
WE’RE HIRING
Senior Manager
Franchise Operations
We are looking for a dynamic and results-oriented leader with over 8 years of experience in managing large-scale retail and franchise operations within the telecommunications or FMCG industry. Demonstrates a strong track record of exceeding revenue targets, improving service delivery, and driving operational excellence across multi-site customer service outlets. Possesses a deep understanding of franchise business models, customer experience management, and performance-based leadership.
Educational Requirements:
- Bachelor’s degree in Business/Management
Core competencies:
- Franchise Management & Performance Oversight
- Strategic Sales & Revenue Growth
- Multi-Site Retail Operations
- Customer Service Excellence (NPS/CSAT Focused)
- Compliance & Operational Audits
- People Development & Leadership
- KPI Monitoring & Business Intelligence
- Process Standardization & SOP Implementation
- Change Management & Innovation
Email us: [email protected] or Apply via https://hutch.lk/careers within 7 days of this advertisement.
CKHH Telecom operations in:
- UK
- Ireland
- Sweden
- Hungary
- Denmark
- Austria
- Macau
- Sri Lanka
- Singapore
- Vietnam
- Hong Kong
