Customer Relations Manager - Western & Southern Provinces
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We are hiring!
Customer Relations Manager
We're launching a unique service to help homeowners turn their idle houses, villas, and apartments into profitable short-term rentals through platforms like Airbnb. Our mission is to help property owners unlock income potential while offering guests a curated, high-quality experience. We're looking for a mature, enthusiastic, and hands-on individual—possibly a university student or someone seeking a career change—who’s passionate about travel, design, and people.
Western & Southern Provinces, Sri Lanka | Travel Required
RESPONSIBILITIES
- Build warm, trustworthy relationships with homeowners.
- Travel between properties (primarily in the Western and Southern Provinces) to coordinate staging and inspections.
- Support in property setup: staging, aesthetic upgrades, and functional checklists.
- Prepare simple, engaging property guidebooks (places to eat, drink, visit nearby).
- Be on-call for urgent issues and guest support when required.
- Acquire new customers: identify and onboard new property owners.
- Maintain a high level of service and communication for both hosts and guests.
- Provide feedback on design, photography, and layout from a guest experience point of view.
WHAT WE’RE LOOKING FOR
- Outgoing and people-first personality.
- Fluency in English & Sinhala (Tamil is a plus).
- Mature and dependable: able to work independently and solve problems on the go.
- Strong customer service skills and professional communication.
- A good eye for minimalist, modern design and cleanliness.
- Some experience or interest in hospitality, real estate, interior design, or marketing.
- Working knowledge of Canva or basic design tools for guidebooks.
- Flexibility in work hours, including occasional weekends.
- Experience in handling clients or coordinating teams/vendors is a bonus.
WHAT YOU'LL GAIN
- Flexible hours with remote coordination + on-site visits.
- Travel allowance and performance-based bonuses.
- Hands-on experience in a fast-growing, innovative travel/property startup.
- An exciting opportunity to shape the guest experience from the ground up.
Email your CV to [email protected]
