Job Description
Product Analyst - Delivery Operations
Job Description:
- Manage the daily Delivery business operations.
- Collect and evaluate the data related to customer experience when it comes to delivery concerning riders.
- Assist the management by creating required reports which will be used daily/weekly/monthly.
- Coordinate with branches to maintain adequate supply targets, retention and publish performance reports to visualize monthly performance towards service quality.
- Ensure the standards in the quality and behavior of the riders.
- Conduct relevant data analyses depending on the business requirements.
- Connect with riders and help to solve any issues with relevant stakeholders.
- Process Implementation and Execution with relevant to delivery and rider fleet management.
Qualifications and Requirements
- BSc in Business Management/Statistics/Industrial Management/Transport and Logistics or equivalent
- Knowledge in Microsoft Excel and Power BI.
- Having good communication skills and teamwork capability
- Analytical, evaluative, and data-driven mindset
- The ability to work with SQL and Python for data analysis would be an added advantage.
