Associate - Customer Experience and Parent Services
Customer Service / Public Relations / Call Center
About the Employer
Job Description
INSPIRE YOUNG MINDS
JOIN OUR TEAM
We are seeking a dynamic and service-oriented individual to join our team as an Associate – Customer Experience and Parent Services. This role is pivotal in ensuring a seamless and positive experience for parents and guardians, serving as a key liaison between families and the institution.
ASSOCIATE - CUSTOMER EXPERIENCE AND PARENT SERVICES
Key Responsibilities:
- Serve as the first point of contact for parent inquiries via phone, email, and in-person visits.
- Provide accurate information regarding school policies, events, and services.
- Resolve concerns and complaints with professionalism and empathy, escalating complex issues when necessary.
Job Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with parents.
- Strong organizational abilities to handle multiple tasks and provide structured support services.
- Prior experience in customer service, administration, or a related field is preferred.
Location: PANADURA
PLEASE SEND YOUR RESUME TO:
Email: [email protected]
