Job Description
About the Opportunity
At Hellmann Worldwide Logistics, we are driven by a spirit of partnership and performance. We’re seeking a highly motivated and commercially savvy Key Account Manager to be a part of our dynamic Sri Lanka team. In this exciting role, you’ll be at the heart of our customer relationships—managing service performance, driving growth, and delivering value across our Air, Sea, and Customs Brokerage offerings.
If you're passionate about client success, solution-based selling, and logistics excellence—this is the role for you!
Your Responsibilities
- Lead retention and organic growth in volume and GP for assigned Key Accounts.
- Maintain and grow strong, trust-based customer relationships.
- Identify cross-sell and up-sell opportunities to expand account share.
- Support RFI/RFQ processes and post-mortem reviews with internal stakeholders.
- Manage accurate and timely quotations, tariffs, and invoicing.
- Ensure CRM accuracy, performance reporting, and revenue forecasting.
- Monitor and improve SOP compliance, KPI delivery, and service quality.
- Lead operational performance reviews and drive corrective actions.
- Act as a primary escalation point for service recovery and proactive solutions.
- Collaborate cross-functionally with Global/Regional KAMs, Finance, Operations, and Sales.
What You Bring
- Bachelor’s degree in Business, Marketing, Logistics, or related field.
- 5+ years’ professional experience, preferably in an international logistics environment.
- 3+ years in Key Account Management or Client-facing Sales roles.
- Sound understanding of freight forwarding and supply chain operations.
- Experience or knowledge in the Fashion and Apparel industry, either within the logistics sector or directly in the apparel domain, will be considered a strong advantage.
- Knowledge of SAP, CRM, and reporting systems is a strong advantage.
- Analytical mindset with strong communication, negotiation, and stakeholder management skills.
- A customer-first attitude and a proactive approach to service excellence.
