Customer Care Call Center Agents
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Job Summary:
Sporting Times is looking for enthusiastic and reliable Customer Care Call Center Agents to join our dynamic 24/7 customer service team. You will be the first point of contact for our customers, providing timely, accurate, and friendly assistance via phone and other communication platforms. This role operates on a rotational shift basis, including weekend (Saturday and Sunday) duties.
Key Responsibilities:
- Answer inbound customer calls and provide support in a professional and courteous manner
- Handle inquiries, complaints, and feedback related to our services and promotions
- Record and update customer information accurately in the system
- Escalate unresolved issues to the appropriate departments
- Maintain a high level of customer satisfaction through excellent service
- Follow company communication guidelines and standard operating procedures
- Adhere to shift schedules, including night shifts and weekends
Qualifications & Skills:
- Fluency in Sinhala and English is mandatory
- Tamil language proficiency is a strong advantage
- Prior experience in a call center or customer service environment is preferred
- Strong verbal communication and active listening skills
- Ability to multitask, prioritize, and manage time effectively
- Basic computer literacy and typing skills
- A team player with a positive attitude and a customer-first mindset
Working Hours:
- This is a 24/7 rotational shift-based role
- Candidates must be willing to work on weekends (Saturday & Sunday)
- Shift timings may include day, evening, and night shifts
Attractive and competitive remuneration package, commensurate with qualification and experience, awaits the right candidate.
