Customer Support Officer - Call Center
Customer Service / Public Relations / Call Center
About the Employer
- Singer (Sri Lanka) PLC
Sri Lanka
Job Description
Job Profile
- Handle inbound and outbound customer calls efficiently and professionally
- Provide accurate information, resolve queries, and address complaints
- Ensure high levels of customer satisfaction through quality service
- Accurately record all customer interactions in the system
- Collaborate with colleagues and departments to resolve customer issues swiftly
Personal Profile
- 6 months to 1 year of experience in a similar role
- Passed G.C.E. Ordinary Level with “C” passes in Mathematics and English
- Strong communication and interpersonal skills
- Ability to communicate fluently in Tamil and English; moderate Sinhala proficiency is acceptable
- Willing to work 5.5 days per week on a roster basis
- A customer-first mindset with strong problem-solving abilities
- Comfortable using computers and navigating multiple software applications
