Job Description
Executive Customer Care
Olanka Travels is a premier travel company in the B2C business with over 15 years of industry expertise, offering exceptional travel experiences across the globe. With a strong presence in the UK, India, Vietnam, Indonesia, and Australia, we pride ourselves on our attention to detail and our personalized customer-centric approach. We are passionate about crafting seamless and memorable tailor-made travel journeys for our clients to our global destinations.
Job Profile
- Act as a liaison between clients and internal teams to ensure timely and successful delivery of solutions
- Handle inbound and outbound customer care (emails, calls, meetings)
- Maintain regular follow-ups with clients to ensure satisfaction and address any issues
- Collaborate with sales, marketing, and service teams to align client needs with business goals
- Gather client feedback and share insights with relevant departments to enhance service delivery
The Candidate Profile
- Fluency in English with excellent verbal and written communication skills is a must
- Prior experience in the travel and tourism industry is mandatory
- 1-3 years of experience in client servicing, customer relations, or similar roles
- Strong interpersonal and relationship-building skills
- Customer-focused mindset
Application Process
Interested candidates should submit their resume to [email protected] with the subject line: “Executive Customer Care – (Your Name)”
Job Location
Kohuwala, Sri Lanka
Olanka Travels Global Offices
Sri Lanka | Vietnam | India | Maldives | Australia
