Job Description
We’re Hiring
Assistant Executive - Factory Operations
RESPONSIBILITIES
- Forecast & follow-up on staffing, workload & performance result to meet business demand.
- Design and implement plans for the effective use of material and labor resources to achieve targets.
- Ensure service quality and specifications are consistent and meeting required standards.
- Analyze and provide solutions to operational challenges/or problems occurring from time to time.
- Communicate customers’ issues with the operations team and devise ways of improving the customer experience, including solving problems and complaints.
- Analyze and provide solutions to operational challenges/or problems occurring from time to time.
- Monitor and control operational process to meet the customer demands.
- Assess performance of employees and identify the areas required for improvement to increase employee productivity level.
- Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer touch points.
REQUIREMENTS
- Minimum 3 years’ experience in Sales, Operations and Administration.
- Professional Qualification in Administration, Operation Should have good communication skills and with the ability to multi-task.
- Ability to liaise with customers for inquiries, complaints and follow-ups.
- Excellent physical condition and flexibility to work long hours as and when required.
Prefer would be given for candidates who are around Kalutara, Mathugama, Aluthgama.
Apply within 14 days to : [email protected] | 076 451 8677
