Assistant Manager - Training & Development
Human Resources / Recruitment / Training
About the Employer
Job Description
DESIGN YOUR DREAM CAREER
LANKATILES, the market leader in ceramic wall and floor tiles, is renowned for design excellence, innovation, and quality. With over four decades of industry leadership, we are seeking a dynamic Assistant Manager – Training & Development to build frontline capability and ensure a brand-aligned customer experience across our showrooms and franchise networks.
ASSISTANT MANAGER – TRAINING & DEVELOPMENT
Key Responsibilities
- Design and deliver product knowledge, service excellence, and soft-skills training for staff and franchise partners.
- Conduct training needs analysis and develop interventions to bridge performance gaps.
- Lead “train-the-trainer” programmes to empower franchise networks.
- Oversee new hire onboarding and continuous development initiatives.
- Align training content with LANAKTILES’ brand personality and market positioning.
- Evaluate training effectiveness using data-driven dashboards and reporting tools.
- Collaborate with sales, marketing, and customer service teams to enhance customer interactions.
Job Requirement
- Bachelor’s degree in Business Management, HR, Education, or related field.
- Professional certification in Training & Development (e.g., CIPD, SLIM) is a plus.
- 3–5 years of experience in L&D, sales training, or franchise capability building.
- Expertise in instructional design, adult learning principles, and digital training tools.
- Fluency in English and Sinhala; Tamil proficiency is advantageous.
- Strong communication, facilitation, and cross-functional collaboration skills.
- Willing to travel across the island as required.
- Age: Preferably below 35 years.
An attractive remuneration package awaits the right candidate. Please forward your application, along with the names and contact details of two non-related referees, to the email address below within 7 days of this advertisement.
Contact Information
Chief Human Resources Officer
“LANAKTILES”
No.215, Nawala Road,
Narahenpita,
Colombo 05.
Tel No: 0114 526 700
Email: [email protected]
Note
Please mention the position you are applying for in the subject line of your email.
