Executive - Customer Service (Panadura)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We are Hiring
Executive - Customer Service
Location - Panadura
At Anunine Holdings, our mission is to empower individuals and organizations to achieve their fullest potential. We are a diversified organization with a growing presence in various sectors, including packaging, renewable energy, industrial tire manufacturing, plastic recycling, sugar cultivation, heavy machinery trading, paper manufacturing, fashion, e-commerce, and early-stage venture capital. With 30 years of experience and a team of over 2,500, we are committed to driving positive change and innovation.
Job Profile:
- Manage customer orders from receipt to delivery, ensuring timely processing and accuracy.
- Act as the first point of contact for customer inquiries, complaints, and service follow-ups.
- Coordinate with sales, production, and costing teams to meet customer requirements efficiently.
- Handle customer complaints and issues with professionalism and timely resolution.
- Monitor order progress and proactively communicate with customers regarding status updates.
- Maintain accurate customer data and order information using ERP systems.
- Assist with preparing quotations, service documentation, and customer reports.
- Support the sales team in building and maintaining strong, long-term customer relationships.
- Contribute to continuous improvements in customer service and order management processes.
Person Profile:
- Successfully completed G.C.E. Advanced Level (A/L).
- Minimum of 3 years of experience in customer service, preferably in the manufacturing or packaging sector.
- Familiarity with corrugated and polythene packaging products will be an advantage.
- Strong knowledge of customer service principles and practices.
- Proficient in ERP systems and the Google platform (Gmail, Google Sheets, Google Docs, etc.).
- Excellent communication skills in both English and Sinhala (verbal and written).
- Ability to work under pressure and handle multiple tasks efficiently.
- Strong attention to detail, organizational skills, and time management.
- Excellent interpersonal skills with the ability to coordinate effectively with cross-functional teams.
If interested, please apply: [email protected]
Inquiries: +94 702 540 201
Group Talent Acquisition Team
Anunine Holdings (Pvt) Ltd.
www.anunine.com
