Job Description
E-commerce Project Manager
At Star, we’re a world-class apparel sourcing, design, and manufacturing company. We provide expert, seamless execution in product development, technical innovation, on-time delivery, and personalized customer service to ensure the best quality and value for each customer.
Komar Brands team is seeking a dynamic individual with passion in creativity, solving problems and attention to detail to optimize the business process to join our growing team, and to shape the future of the business.
You are required to work remotely on USA hours and must be flexible with your working hours.
Key Responsibilities:
- Responsible for maintaining standardized project management practices, including task structures, backlog hygiene, ownership accountability, and mandatory workflow compliance.
- Ensure consistent project visibility and operational efficiency through standardized reporting dashboards, governance processes, and cross-team coordination.
- Responsible for managing ticket triage operations, SLA compliance, and queue monitoring to ensure timely resolution and clear ownership of support tasks.
- Maintain alignment between Deskpro and Asana, enforce ticket handling standards, and coordinate with support and development teams on escalated or high-priority incidents.
- Responsible for managing and maintaining ADA compliance initiatives, including task ownership, audit tracking, documentation, and release signoffs.
- Coordinate cross-functional teams to monitor ADA progress, support escalation handling, and ensure accessibility requirements are consistently reviewed and implemented across all releases.
- Responsible for managing team capacity planning and workload distribution to ensure alignment with business priorities and delivery goals.
- Proactively identify resourcing risks, coordinate staffing and training needs with leadership, and support cross-training initiatives to reduce operational dependencies and single points of failure.
- Responsible for maintaining the Asana and Deskpro governance playbook, delivering team training on workflows and processes across the organization.
- Serve as the primary coordination point between business stakeholders, developers, and support teams by providing regular status updates, managing escalations, and driving cross-functional alignment.
What you need to have
- Bachelor’s degree in Marketing, Business Administration, Communications, E-commerce, Information Technology, or a related field.
- Strong experience in project management with a focus on operational governance, workflow standardization, and process enforcement.
- Proven ability to maintain structure, accountability, and compliance across cross-functional teams while fostering positive working relationships.
- Strong analytical skills with the ability to interpret backlog, ticketing, and resource allocation data to drive operational decisions.
- Exceptional attention to detail with a focus on accuracy, consistency, and process adherence.
- Excellent written and verbal communication skills with the ability to clearly document processes and coordinate across multiple stakeholders.
- Hands-on experience with project management tools such as Asana, ticketing systems such as Deskpro, and workflow or compliance tracking systems.
- Solid understanding of e-commerce operations, release cycles, and cross-functional delivery processes.
- Seeking a candidate who demonstrates a genuine passion for working with garments.
If you fit the above criteria, we would like to hear from you. Please email your complete resume with names and contact details of two non-related referees to [email protected] within 7 days of this advertisement.
STAR GARMENTS | PO Box 1, Ring Road 2, Phase I Investment Promotion Zone | Katunayake | Sri Lanka
