Assistant | Junior Executive - Customer Care
Customer Service / Public Relations / Call Center
About the Employer
Job Description
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Assistant / Junior Executive – Customer Care
STERLING AUTOMOBILES LANKA PRIVATE LIMITED is a leading automotive service provider in Sri Lanka, established in 2007. The company specializes in a wide range of services, including vehicle repairs, servicing, collision repairs, auto detailing, automobile first aid, and wheel alignment. Renowned for its high-quality, standard certifications, Sterling Automobile is dedicated to delivering exceptional service across its multiple branches, redefining the local automotive industry.
Responsibilities
- Handle inbound and outbound customer calls professionally.
- Coordinate with service centers and relevant internal departments to ensure smooth and timely booking execution.
- Follow up with customers regarding appointments confirmations and service updates.
- Meet assigned call handling, productivity, and service quality targets.
- Maintain good time management to complete daily tasks efficiently.
Requirements
- Candidates with A/L qualification or a Diploma in Business Administration, Customer Service, or a related field are encouraged to apply. (School leavers also can apply)
- Excellent verbal and written communication skills in English and Sinhala are essential.
- Good knowledge of MS Office (Word & Excel).
- Strong organizational and multitasking abilities.
- Good communication and customer handling skills.
- Candidates based in the Nugegoda area will be preferred.
Candidates who have fulfilled the above mentioned qualifications can send us your CV via WhatsApp or Email.
Nugegoda
077 338 8388 | 011 7 600 800
