Reservation Executive / Senior Reservation Executives
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
WE ARE HIRING
nWe are looking for suitable qualified, service oriented persons with previous experience in similar capacity to fill the following vacancies immediately.
nRESERVATIONS EXECUTIVE | SENIOR RESERVATIONS EXECUTIVES
nRESPONSIBILITIES
n- n
- Handle all reservation inquiries received online or via telephone in a friendly, efficient, and prompt manner n
- Ensure all reservations are accurately recorded and entered in accordance with standard company procedures n
- Maximize conversion of inquiries and maintain relationships with guests by communicating in a clear, friendly, and polite manner n
- Provide timely updates to the management and colleagues regarding reservations n
- Coordinate daily with on-site teams n
- Respond to social media inquiries n
- Send out general emails that include special offers to travel agents and the guest database n
- Other duties as assigned by management n
KEY REQUIREMENTS
n- n
- A minimum of 3 years of experience in a similar position in the hotel sector is mandatory n
- Successfully completed O/Ls and A/Ls n
- Excellent phone etiquette and verbal communication skills n
- Proficiency in English n
- Strong computer proficiency and email communication skills n
- Attention to detail and the ability to resolve customer issues n
- Preference will be given to candidates who have worked at Central Reservations n
- Experience in handling allotments n
- Ability to coordinate with the hotels to ensure a smooth operation n
Please Submit Your CV to [email protected]
nKataragama Road, Tissamaharama.
nContact Us 076 097 0663
