Customer Service Representative
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Come join our team as
CUSTOMER SERVICE REPRESENTATIVE
Key Responsibilities:
- Handle all customer service touchpoints including hotline, phone calls, emails, website orders, live chat, and social media with timely and professional responses.
- Act as the primary point of contact between customers and internal teams to ensure smooth coordination and service delivery.
- Resolve customer inquiries, complaints, and escalations efficiently while maintaining a positive brand experience.
- Maintain accurate records of customer interactions, feedback, and service issues using CRM or internal systems.
- Monitor service performance, identify improvement areas, and support initiatives to enhance customer satisfaction.
Key Requirements:
- Diploma or Degree in Business Administration, Customer Service, or a related field.
- Minimum 3–5 years of experience in customer service, preferably in a senior or supervisory role.
- Strong communication skills in English and Sinhala (Tamil will be an added advantage).
- Proven ability to manage multiple customer channels and handle high-volume interactions professionally.
- Strong interpersonal, problem-solving, and coordination skills with a customer-focused mindset.
Location: Nugegoda
Send your resume to [email protected]
Transforming lives, transforming communities
