Call Center Supervisor | Executive
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Ceylon Hospital
We're HIRING!
CALL CENTER SUPERVISOR / EXECUTIVE
Join our team and play a key role in delivering excellent customer service and ensuring smooth communication between patients and our hospital.
KEY RESPONSIBILITIES
- Handle inbound and outbound calls professionally and courteously
- Manage patient appointments, inquiries and complaints efficiently
- Supervise and guide call center staff to achieve performance targets
- Monitor call quality and ensure excellent customer service standards
- Prepare reports and coordinate with management
KEY REQUIREMENTS
- Previous experience in a call center / BPO environment
- Minimum 1-2 years experience in a team leader or supervisory role
- Strong communication and leadership skills
- Ability to manage targets, productivity and quality standards
- Good problem solving and multitasking abilities
- Familiarity with KPIs and call center operations is an added advantage
WHY JOIN US?
- Career growth opportunities
- Supportive and professional work environment
- Make a difference in patient care
BE PART OF OUR TEAM
Where your communication skills make a real impact every day!
SEND YOUR CVs
0719509898 (Whatsapp)
