Head of Operations

Business Management

About the Employer

Job Description

Hayleys Group is amongst Sri Lanka’s largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion. To explore the World of Hayleys, visit us at: www.hayleys.com.

HAYLEYS ADVANTIS LIMITED

Advantis is a diversified transportation and logistics provider, with over sixty-five years of experience and operations across Bangladesh, India, Indonesia, the Maldives, Myanmar, Singapore, Sri Lanka and Thailand. Backed by the blue-chip multinational conglomerate Hayleys PLC, Advantis is at the forefront of the transportation and logistics industries, providing end-to-end solutions covering Freight Management, Integrated Logistics, Marine and Energy, Projects Logistics, and Travel and Aviation. For more information on Advantis, visit www.advantis.world.

IML DELIVERY SYSTEMS (PVT) LTD

IML Delivery Systems (Pvt) Ltd (Citypak) is a subsidiary of the Hayleys Advantis Group. We are a company offering island wide domestic delivery solutions.

We are looking for candidates who are energetic, hardworking and result oriented for the below vacancy:

HEAD OF OPERATIONS

Job Responsibilities

  • Oversee end-to-end last mile delivery operations, including pickup, sorting, dispatch, and final delivery across all shifts.
  • Lead and manage day and night operations, ensuring secure, efficient, and on-time deliveries in line with SLAs.
  • Supervise drivers, riders, and hub teams to ensure smooth operational execution.
  • Monitor operational KPIs, delivery performance, and turnaround times, implementing corrective actions as required.
  • Develop and enforce SOPs, with strong focus on night operations, safety, and contingency management.
  • Optimize routes, manpower deployment, and fleet utilization to improve efficiency and control operational costs.
  • Ensure high service quality, regulatory compliance, and effective resolution of escalated operational issues.

Candidate Profile

  • Bachelor’s degree in Operations Management, Logistics, Supply Chain, or a related field.
  • Minimum 05 years of experience in courier, logistics, or transportation operations.
  • Proven experience in managing large operational teams and multi-location operations.
  • Strong leadership and people management skills.
  • Excellent operational planning and problem-solving abilities.
  • Sound knowledge of courier operations, fleet management, and route optimization.
  • Strong analytical and decision-making skills.

If you think you have what it takes to be successful in this challenging role please click on “Apply Now” Pay and benefits of the above position will be competitive, and the rewards are performance driven.

Hayleys is an Equal Opportunity Employer.