Job Description
Onboarding & Operations Executive
Full-time | Colombo, Sri Lanka
Pathfinder | RetailGPT based in Colombo, Sri Lanka
ABOUT THE ROLE
RetailGPT is a revolutionary GenAI-powered platform transforming the retail landscape in Sri Lanka. As we scale operations across Colombo, we are looking for a versatile, detail-oriented individual to join us in a dual-function role — managing the end-to-end retailer onboarding process while also supporting ground-level retailer acquisition until our FOS team is fully in place.
KEY RESPONSIBILITIES
Operations & Onboarding (Primary)
- Receive and verify retailer KYC submissions, following up on incomplete or missing documents.
- Manage and track each retailer's onboarding journey from KYC collection through to go-live.
- Upload and configure product catalogues on behalf of retailers on the RetailGPT platform.
- Verify that Payment Gateway (PG) and Delivery are active and correctly set up for each retailer.
- Confirm full account setup and ensure the retailer is successfully live on the RetailGPT app.
- Maintain accurate and up-to-date records of onboarding status across all assigned retailers.
- Liaise with internal teams to resolve onboarding blockers and escalate issues where necessary.
- Submit regular progress and pipeline reports to the assigned Manager.
FOS (Feet-On-Street) Support (Temporary)
- Conduct field visits to identify, approach, and pitch RetailGPT to prospective retailers.
- Collect KYC documents on the ground and hand off to the onboarding pipeline.
- Build initial retailer relationships and maintain engagement until a dedicated FOS team is in place.
HOW TO APPLY
Send your CV and a short cover letter to [email protected] with the subject line "Onboarding & Operations Executive Application". More information at www.pathfinder.global/careers
REQUIRED SKILLS & QUALIFICATIONS
- Diploma or Bachelor’s degree in Business, Operations, Marketing, or a related field.
- 1—2 years of experience in operations, onboarding, or a customer-facing coordination role.
- Fresh graduates with a strong drive and willingness to learn are encouraged to apply.
- Strong attention to detail with the ability to manage multiple retailer accounts simultaneously.
- Comfortable working with digital platforms, back-end tools, and data entry systems.
- Good communication and follow-up skills; able to liaise with retailers and internal teams effectively.
- Self-driven and organised; able to manage workload independently with minimal supervision.
- Willingness to conduct field visits when required.
PREFERRED QUALIFICATIONS
- Prior experience in e-commerce, retail operations, or a SaaS onboarding environment.
- Familiarity with product catalogue management or inventory systems.
- Experience in a field sales or FOS role is an added advantage.
- Fluency in English, Sinhala, and Tamil is a strong added advantage.
REPORTING & STRUCTURE
The Onboarding & Operations Executive reports directly to their assigned Manager. Performance is tracked across onboarding completion rates, time-to-live metrics, catalogue activation, and FOS targets during the interim period.
COMPENSATION & BENEFITS
Competitive fixed monthly salary, commensurate with experience. Join a fast-growing team at the forefront of retail technology in Sri Lanka, with clear pathways for growth as RetailGPT scales nationally.
Why This Role?
- Own the full retailer journey from day one.
- A dual role that builds both ops and field skills.
- Be part of Sri Lanka's retail technology revolution.
