Senior Executive - Operations & Client Service
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Who we are...
Overseas Realty (Ceylon) PLC (ORCL) is a flagship Board of Investment—approved company engaged in property investment, development, and management. The Company is listed on the Colombo Stock Exchange and is recognised as one of the country’s premier real estate developers.
The Company is the owner, developer, and manager of the iconic World Trade Center, Colombo, and Havelock City, an integrated mixed-use development.
Candidate Role...
This position acts as a liaison for Customer Service Management and assisting towards the satisfaction of both customers and tenants of the World Trade Center.
- Liaise between tenants and Overseas Realty (Ceylon) PLC (ORCL) after the tenant has moved into the building
- Ensure that all quality of the service provided to tenants by ORCL is at very high standard comparable to World Trade Centers internationally
- Achieve a level of operation where tenants feel that the WTC Colombo and its environment exceeds all their expectations and local standards.
Responsibilities
- Recommendation, arrangement, coordination, development and establishment of standards and supervision of the maintenance of all internal and external landscaping and floral arrangement
- Set standards, develop and implement procedures and supervise all cleaning and janitorial services in all common areas of the World Trade Center.
- Coordinates all post-occupational needs of tenants with other department
- Follow-up with “Tenant Help Desk” and ensure that all complaints/suggestions are resolved within stipulated time frame
- Be responsible to achieve the budget income for CRM Department
Candidate Profile...
- Diploma or part professional qualification in a relevant discipline.
- Minimum 07 years' experience in Customer Relations Management in a hospitality environment.
- Good Communication and Public Relations skills.
- Understanding in customer acquisition, re-engagement and retention strategies.
- Age between 30 – 40.
How to apply
The successful candidate will be offered an attractive remuneration package.
If you are confident of your capabilities and looking forward to a challenging and promising career, please forward your comprehensive resume with a recent photograph along with the names and contact details of two non-related referees to the address below within 10 days of this advertisement.
You are requested to mention the position applied for, on the top left corner of the envelope or in the subject line of the email.
Head of Human Resources
Overseas Realty (Ceylon) PLC
#18, East Tower,
World Trade Center, Colombo 01.
Email : [email protected]
Fax : 0112-449303
