Driver Lifecycle Management Executive
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
BE A PART OF OUR TEAM AS A
Driver Lifecycle Management Executive
As Sri Lanka's leading tech start-up turned Public Limited Company, we've transformed our country's transportation landscape and continue to push boundaries.
Join us as we're growing bigger by expanding our reach, aiming to get better at innovating mobility tech solutions, and moving faster to stay ahead in the rapidly evolving industry.
RESPONSIBILITIES:
- Manage driver inquiries via the Help Center, ensuring timely resolution within SLAs.
- Coordinate with departments to resolve issues and support driver reactivation projects.
- Collaborate with branch teams to overcome operational challenges and handle urgent cases.
- Maintain accurate system records, provide daily summaries, and report exceptions to management.
- Support departmental KPIs through effective communication, organization, and follow-ups.
QUALIFICATIONS:
- Minimum 1 year of experience in operations or customer service (preferred).
- Proficient in Sinhala and English; Tamil is an advantage.
- Strong multitasking, time management, and attention to detail.
- Skilled in MS Office, Google Workspace, and internal ticketing systems (training provided).
- Excellent communication and documentation accuracy under pressure.
Apply Now!
PickMe promotes equity, diversity, and inclusion. We believe a diverse workforce aligns with our growth goals and promotes inclusion. If you need support or have access requirements please inform us during your application to assist you in the recruitment journey.
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