Job Description
JOIN OUR PRESTIGIOUS TEAM AT TAJ SAMUDRA COLOMBO
Front Office Agent.
Taj Samudra Colombo, a renowned luxury hotel, is seeking highly skilled and motivated professionals to join our esteemed human resources team. We currently have openings for experienced Front Office Executive to contribute to the success and excellence of our facilities.
Responsibilities:
- To assist the Duty Manager in overseeing day-to-day front office operations.
- To have detailed knowledge about the Hotel, product/services & room inventory.
- To ensure smooth arrivals, departures, and guest satisfaction by coordinating pre-registration formalities.
- To check on VIP reservations and extend appropriate VIP courtesies.
- To allocate rooms for arriving guests as per preferences.
- To monitor up-to-date information on room rates, current promotions, offers, and packages.
- To maintain guest folios as per billing instructions.
- To assist in managing the front desk team, including rosters and training.
- To supervise coordination with housekeeping for room readiness.
- To compile, communicate, and analyze daily, weekly, and monthly reports and statistics.
- To ensure accuracy in handling the guest ledger and accountability for daily transactions.
- To oversee foreign exchange procedures as per regulations.
- To assist in handling telephone operations and front office inquiries per standards.
- To ensure guest lockers and valuables are securely maintained.
- To conduct room key counts and ensure shift handovers are accurate.
- To maintain proper guest records, check-in, and check-out processes.
- To follow house rules, policies, and ensure guest handling without bias or prejudice.
- To ensure grooming and hygiene standards are adhered to by the team.
- To manage staff motivation and resolve guest complaints in the absence of the Front Office Manager.
Requirements:
- Experience in a similar capacity, preferably in a Star Class hotel, with a minimum of 1 to 2 years in an Assistant Manager front office role.
- A degree or hotel school diploma is required; a master's would be an added advantage.
- Strong leadership and communication skills with attention to detail.
- Age below 45 years.
Director of Human Resources
E-mail us your CV with two non-related referees to [email protected]
